Shipping & Return Policy
Last Updated: June 2026
At Amrit Sanjivani, we are committed to providing a smooth and reliable shopping experience. Please read our Shipping & Return Policy carefully before placing an order.
Shipping Policy
Order Processing
All orders are processed within 24 hours of successful order confirmation.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Once your order has been dispatched, shipping confirmation and tracking details (where available) will be shared.
Estimated Delivery Timeline
Shipping Time: 5–7 Business Days
We currently ship across India.
Delivery times may vary depending on:
- Customer location
- Courier partner availability
- Weather conditions
- Public holidays
- Natural disasters
- Unexpected logistical delays
While we strive to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, tracking details may be shared through:
- SMS
- Other available communication channels
Customers may contact our support team if tracking information is unavailable.
Incorrect Shipping Information
Customers are responsible for providing accurate:
- Name
- Mobile Number
- Shipping Address
- PIN Code
Amrit Sanjivani shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete customer information.
Delayed or Lost Shipments
In rare situations, deliveries may be delayed due to circumstances beyond our control.
If your order appears significantly delayed, please contact our support team.
We will work with the courier partner to investigate and resolve the issue.
Return Policy
Due to the nature of Ayurvedic wellness and consumable products, returns are accepted only under specific conditions.
Eligible Return Cases
Returns or refunds may only be considered if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect item.
All claims remain subject to verification by our support team.
Reporting Damaged or Incorrect Products
Claims must be reported within 48 hours of delivery.
To verify a claim, customers must provide:
- Clear product photographs
- Packaging photographs
- Order details
- Unboxing video (recommended and may be required)
Failure to provide sufficient evidence may result in claim rejection.
Non-Returnable Products
- Opened products
- Used products
- Partially consumed products
- Products damaged after delivery
- Products reported after the allowed claim period
Exchange Policy
We currently do not offer product exchanges.
Customers eligible for assistance under approved claims may receive a refund according to our refund policy.
Refund Policy
Refunds are only approved for verified:
- Damaged products
- Defective products
- Incorrect products shipped by us
Refund approval is subject to verification by our support team.
Refund Processing Time
Approved refunds are processed within 1–3 business days.
Depending on the payment provider or banking institution, additional time may be required for funds to reflect in the customer's account.
Cash on Delivery (COD) Refunds
Approved COD refunds will be processed through:
- Bank Transfer
- UPI
- Other mutually agreed refund methods
Customers may be required to provide accurate payment details for refund processing.
Cancellation Policy
Orders may only be canceled before shipment.
Once an order has been dispatched, cancellation requests cannot be guaranteed.
To request cancellation, please contact our support team immediately after placing your order.
Contact Us
If you have any questions regarding shipping, returns, refunds, or order status, please contact us:
Amrit Sanjivani Ayurved
📧 support@amritsanjivani.online
📱 +91 9114404111
Amrit Sanjivani Ayurved
Gandhamardhan, Paikmal
Bargarh District, Odisha – 768039
India